At jlgrabe, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and the rights you have over your own information.
Six core principles that guide how jlgrabe handles your personal information every single day.
Every piece of data transmitted between your device and jlgrabe's servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
jlgrabe does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate the platform, comply with regulations, and improve your experience.
As a jlgrabe player, you have the right to access, correct, and request deletion of your personal data at any time. Our support team processes all data rights requests within the timeframes required by Philippine law.
jlgrabe's data practices are fully aligned with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are committed to upholding the rights of Filipino data subjects as defined by the National Privacy Commission.
jlgrabe retains your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by PAGCOR regulations and Philippine law. Data that is no longer needed is securely deleted or anonymized.
In the unlikely event of a data breach that affects your personal information, jlgrabe will notify affected players and the National Privacy Commission within the timeframes mandated by Philippine law — no delays, no cover-ups.
SCOPE OF THIS POLICY: This Privacy Policy applies to all personal data collected by jlgrabe Casino ("jlgrabe," "we," "us," "our") through the jlgrabe.one website, mobile platform, and all related services. It applies to all registered players, visitors, and any other individuals whose personal data jlgrabe processes in connection with the operation of the Platform.
jlgrabe Casino is committed to protecting the privacy and personal data of every individual who interacts with our platform. We understand that Filipino players trust us with sensitive information — from identity documents to financial details — and we take that responsibility seriously.
This Privacy Policy describes how jlgrabe collects, uses, stores, shares, and protects your personal data. It also explains the rights you have under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and how you can exercise those rights.
By registering a jlgrabe account or using any part of the jlgrabe Platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside jlgrabe's Terms & Conditions, which govern your use of the Platform.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jlgrabe Casino is the personal information controller responsible for your personal data collected through the jlgrabe Platform.
jlgrabe has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related enquiries using the contact details provided in Section 15 of this policy.
jlgrabe collects the following categories of personal data in connection with the operation of the Platform:
Note on Sensitive Personal Information: Government-issued ID documents and financial account details are classified as sensitive personal information under the Data Privacy Act of 2012. jlgrabe applies heightened security measures to the storage and processing of all sensitive personal information.
jlgrabe collects your personal data through the following means:
jlgrabe uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration & identity data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| Identity verification (KYC/AML) | KYC verification data, financial data |
| Processing deposits and withdrawals | Financial & payment data |
| Providing and improving Platform services | Usage & technical data |
| Fraud prevention and security monitoring | All categories |
| Regulatory compliance and reporting to PAGCOR | Identity, financial, and KYC data |
| Customer support | Communications data, account data |
| Responsible gaming monitoring | Usage data, wagering records |
| Marketing communications (opt-in only) | Contact details, marketing preferences |
jlgrabe will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
jlgrabe processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
jlgrabe does not sell your personal data. We share your data only in the following limited circumstances:
jlgrabe engages trusted third-party service providers to assist in operating the Platform. These include KYC verification providers, payment processors (GCash, PayMaya, Philippine banks), fraud detection services, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on jlgrabe's instructions and in accordance with applicable data protection laws.
jlgrabe is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request. jlgrabe will comply with all valid legal orders and regulatory requirements.
In the event of a merger, acquisition, or sale of all or part of jlgrabe's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
jlgrabe may share your data with third parties in other circumstances where you have given explicit prior consent to such sharing.
No International Transfers Without Safeguards: If jlgrabe transfers your personal data outside the Philippines, we will ensure that appropriate safeguards are in place as required by the National Privacy Commission, including contractual data protection clauses with the receiving party.
jlgrabe uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jlgrabe Platform.
jlgrabe implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While jlgrabe takes extensive measures to protect your data, you also play a role in keeping your account secure. Use a strong, unique password for your jlgrabe account, enable two-factor authentication where available, and never share your login credentials with anyone.
jlgrabe retains your personal data for the following periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | PAGCOR regulatory requirement |
| KYC documents | Duration of account + 5 years | AMLA compliance |
| Financial transaction records | Duration of account + 5 years | AMLA and tax compliance |
| Customer support records | 3 years from last interaction | Dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical / usage logs | 13 months | Security and analytics |
After the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where data must be retained for longer periods due to ongoing legal proceedings or regulatory investigations, it will be retained until those matters are resolved.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlgrabe:
Request a copy of the personal data jlgrabe holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data held by jlgrabe.
To exercise any of these rights, contact jlgrabe's Data Protection Officer using the details in Section 15. jlgrabe will respond to all data rights requests within thirty (30) days of receipt, as required by the National Privacy Commission.
The jlgrabe Platform is strictly for individuals aged 21 years and above. jlgrabe does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the jlgrabe Platform, please contact our support team immediately.
The jlgrabe Platform may contain references to third-party services such as payment providers. jlgrabe is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your jlgrabe account, particularly your chosen payment provider (e.g., GCash, PayMaya, or your bank).
jlgrabe reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, jlgrabe will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the jlgrabe Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must cease using the Platform and may request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact jlgrabe's Data Protection Officer:
Data Protection Officer — jlgrabe Casino
Email: privacy@jlgrabe.one
General Support: support@jlgrabe.one
Response Time: Within 30 days for data rights requests; within 24 hours for general privacy enquiries.
If you are not satisfied with jlgrabe's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012.
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